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Terms and conditions

Please take time to read these terms and conditions.

Definitions in these terms and conditions

  • The client or customer means any person, firm, company or other legal entity which places an order or buys any products or services from the company and includes the employees servants, agents or sub-contractors of any such person, firm company or other legal entity.
  • Contract means a contract between the company and the customer for the provision of products or services.
  • Course(s) means the course or activity offered by Lakeland Ascents that the customer has requested to participate in.
  • Terms and Conditions means these terms & conditions of provision.

Booking Conditions 

  • The contract shall be formed when Lakeland Ascents acknowledges acceptance of the customers booking form and required payment.
  • Participation in adventurous activities entails some risk of injury. All staff employed by the company are trained and appropriately experienced to run our activities and courses and will at all times proceed in a manor to limit the risk of injury. However, customers need to accept that accidents and injuries can happen.
  • Any customer under the age of 18 years must have the explicit permission of his/her parent or guardian before being able to take part in any course offered by the company. The parent or guardian will need to accompany the participant on the course. The parent or guardian will need to be aware and accept the risks involved in adventure activities and satisfy themselves accordingly.
  • The customer is responsible for the safekeeping of all equipment issued for use during the course. With the exception of fair wear and tear the company reserves the right to charge for equipment that has been lost or misused.
  • All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the company.
  • The contract is subject to acceptance by the customer of these terms and conditions.

Fees & deposits

  • All fees are inclusive of VAT.
  • If the event date is greater than 6 calendar weeks away, a deposit payment of 25% is required to secure the booking. The deposit will form part-payment towards the overall course fee. As per common law, deposits are non-refundable.
  • If the event is 6 or less calendar weeks away, the full balance will be due on booking.
  • The customer’s booking can only be confirmed by Lakeland Ascents on receipt of a completed booking form and the relevant deposit, or the full amount as is stated in the above clauses.
  • The remaining balance is payable 6 calendar weeks prior to the commencement of the course. In the event that the balance is not paid, the company will have the discretion to treat the booking as cancelled by the customer.

Variations in numbers

  • Increases in numbers must be agreed with Lakeland Ascents at least 7 calendar days before the course date.
  • Decreases in numbers requested greater than 4 calendar weeks before the course date will be accepted by Lakeland Ascents and an appropriate refund will be issued.
  • Decreases in numbers requested by the customer between 2 and 4 calendar weeks before the course date will attract a refund, less 50% for each of the group members no longer attending.
  • No refund will be available for decreases in numbers that are requested less than 2 calendar weeks before the course date.

Date changes

  • Date changes requested by the customer greater than 4 calendar weeks from the course date will be accepted by Lakeland Ascents at no charge, subject to availability of Lakeland Ascents to deliver the course on the new date. If Lakeland Ascents are not able to deliver on the requested date, normal cancellation terms will apply.
  • Date changes requested by the customer less than 4 weeks from the course date will not be possible and will be treated as a cancellation.
  • Cancellation terms following a reschedule will be based on the original course date.

Cancellation by the customer

Cancellation charges are as follows:

  • As per common law, deposits are non-refundable.
  • Cancellations made greater than 4 calendar weeks prior to the course date will attract a full refund of any balance paid above the deposit amount.
  • Cancellations made between 2 and 4 calendar weeks of the course date will attract a refund, less 50%.
  • No refund will be available for cancellations that are made within 2 calendar weeks of the course date.

We strongly recommend that insurance is taken out to cover you in the event of your last minute cancellation. This is readily available from 3rd parties, for example https://www.thebmc.co.uk/insurance

Cancellation by Lakeland Ascents

Whilst every attempt is made to ensure that courses run, Lakeland Ascents will notify the customer of cancellation as soon as the company is aware that the course cannot take place.

For public courses, Lakeland Ascents shall notify the customer of cancellation not less than 14 days prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.

In the event of cancellation customers will be offered the choice of the following options:

  • Full refund of the fee paid; or
  • Another booking on a different date.

Postponement as a result of adverse weather or conditions

Lakeland Ascents may postpone a course in the event of adverse weather or due to conditions that Lakeland Ascents feel would compromise the safe delivery of the course. If a course is cancelled due to unsuitable or dangerous conditions, the process described below will be applied.

  • The client will be offered an alternative activity on the same date and at the same time.
  • The client will be offered an immediate reschedule to another date, at no cost to the client.
  • If neither of these options are suitable, the customer will be offered either a credit note for the value of their course, to use at any date in the future (subject to the availability of Lakeland Ascents), or a full refund.

COVID-19 and other mutations of SARS-COV-2

If the company is forced to cancel a course due to Government restrictions associated with the Covid-19 pandemic (i.e., a national lockdown, a lockdown in the area that the course is running, or restrictions on group sizes/how many people can mix) then the client will have the option to either:

  • transfer the booking to a new date
  • be issued with a credit note with no expiry date to enable the client to rebook at their leisure

No refund will be given in this scenario.

If the client cannot attend the course due to local (to the client) travel restrictions or closed borders, the company will provide a credit note with no expiry date to enable the client to rebook at their leisure.

If the client cannot attend for any other reason, including if the client or one of the client’s group presents with Covid-19 symptoms, or if the client or one of the client’s group is told to self-isolate, our normal cancellation terms will apply.

We strongly recommend that insurance is taken out to cover you in the event of your last minute cancellation. This is readily available from 3rd parties, for example https://www.thebmc.co.uk/insurance

Health

Customers participating in courses must expect to be involved in adventurous and sometimes strenuous activities. Although prior experience and/or training is not necessary on all of the courses, customers are expected to be of good general health. The Informed Consent Form, or Parental Informed Consent Form (for participants under 18 years old) must be completed before the course commences. All prior injuries and/or serious illnesses must be declared. Any injury or illness occurring between the time of the declaration and the commencement of the course must be reported. The customer must satisfy him/herself that taking part in the course is within his/her own capabilities.

Lakeland Ascents reserve the right to refuse a booking or commencement of a course on medical grounds, if it is considered to be detrimental to the safety and smooth running of the course or the individual concerned.

Safety Regulations

Outdoor adventurous activities take place in varied natural environments where there are natural hazards and risks to manage. Every effort will be made by the Lakeland Ascents staff to deliver the course in a safe manner. Customers participating in courses are expected to comply with all safety guidance and instructions given by Lakeland Ascents and its staff.

Unruly behaviour

Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded. Any damage caused to property or equipment as a result of unruly behaviour will be charged for.

Personal property

Property belonging to the customer is at all times the responsibility of the customer unless any loss or damage is due to any negligence by the Lakeland Ascents or it’s representatives.

Complaints

If the customer encounters any problem or difficulty, Lakeland Ascents will try and resolve them as soon as is possible. In the first instance report anything either to the instructor or the course director. If your complaint is not resolved to your satisfaction please write to:

Lakeland Ascents
contact@lakelandascents.co.uk

Your concerns will be dealt with within 28 days of writing.

Force Majeure

The company shall have no liability whatsoever in respect of any delay or failure in delivery of any of the courses or of any of the company’s other obligations due directly or indirectly to any cause whatsoever outside the reasonable control of the company including but not limited to act of God, war, invasion, rebellion, riot, civil commotion, disorder, malicious damage, fire, flood, epidemic, quarantine restriction, strikes or other industrial disputes, unusually severe weather or energy supplies.

Intellectual Property

Copyright and all other intellectual property rights in the products and services shown in Lakeland Ascent’s price lists, website and other literature shall remain at all time the property of Lakeland Ascents.

Photographs

From time to time photographs taken on Lakeland Ascents courses may appear on the Lakeland Ascents website, in brochures and in promotional material. If customers do not wish for photographs containing their image to be used, they should make this known to the Lead Instructor on the day.

Data Protection

The personal information requested by Lakeland Ascents at the time of booking plus any subsequent information is held in its original form and on computer. The information is required to assist the company, employees, agents and sub-contractors to deliver the course and to maintain Lakeland Ascents’ high standards of delivery. By providing us with the information to process your booking you are agreeing that the information can be kept and accessed by authorised company personnel. Contact details will be used to advise you of future offers either by post or email. If you do not want to receive future mailings please advise us.

Applicable Law

The laws of England will govern the contract – any dispute will be dealt under the jurisdiction of the courts of England and Wales.

The above does not affect the statutory rights of the customer.

Vouchers can be bought for all of our courses and experiences for your friends & family to redeem at their leisure. Buy a voucher

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EXCELLENT rating
Based on 159 reviews
What a brilliant experience !! We Loved every minute of it and can't recommend it enough. Thank you for the organisation and instruction throughout. Still buzzing :-)
Nick Duffield
Nick Duffield
2024-03-19
Had an excellent time canyoning with Si! Booked by my partner who is much more adventurous than me but we both had an amazing time. There was one jump I was too scared to do and Si made an adjustment allowing me to continue with the journey in a way I felt comfortable. If you're thinking about booking this but are scared to take the plunge, my advice is go for it!!
Megan Copley
Megan Copley
2023-10-30
We had brilliant fun doing the ghyll scrambling with Si this morning at Stickle Ghyll. We were really well kitted out so soon forgot about the damp, chilly morning and had a fantastic time with lots of laughs and challenges along the way. The kids are already planning for when they can do their next ghyll scrambling adventure!
Kate Towers
Kate Towers
2023-10-28
Really great experience with excellent leadership. Kids left wanting to come back again as soon as possible!
Sophie Hopkins
Sophie Hopkins
2023-10-19
My husband had an awesome afternoon Ghyll Scrambling in Coniston. Our son bought him a voucher for his birthday and I've never seen him grin so much when he came home wet and exhausted. I would highly recommend
Debbie Smith
Debbie Smith
2023-10-17
We had a wonderful morning Ghyll scrambling in Coniston led by Si. It was a great adventure with lots of laughs and Si was a great leader. Would definitely recommend and we'll definitely be back. Thank you!
Roast Designs
Roast Designs
2023-10-04
I took my daughter for her 18th, we both enjoyed it (more me then her🤣) it wasn’t as cold as I expected it to be and it was a lot of fun all round, I would Recommend to anyone and il be returning again soon.
Shane Hunt
Shane Hunt
2023-09-30
Had the best afternoon gyhll scrambling with Rob. He was very thoughtful and knowledgeable throughout our experience guided us safely up the ghyll it was breathtakingly beautiful area so much fun was had too.
Tiff Walker
Tiff Walker
2023-09-27
Excellent. Had a really good time didn’t think I’d like it at the start but Rob knows his stuff and made it fun for us. Would definitely do it again.
jay w
jay w
2023-09-27
Ghyll scrambling with Steve was a great experience! Our original location was changed last minute due weather conditions but Steve made sure we could still complete our booking at another location. Would definitely recommend and will be booking again! Thanks again for Steve and the team 😁
Callum Robertson
Callum Robertson
2023-09-25

Association of Mountaineering Instructors   Tripadvisor Travellers Choice 2023   Cumbria Tourism