fbpx

Questions about booking conditions, changes and cancellations

If your event is less than 6 weeks away then you will need to pay the full amount up front to book.

If the date of your activity is 6 or more weeks away then you only need to pay a 30% deposit. You can pay the full amount instead of a deposit if you'd prefer. You would still have exactly the same rights to cancellation and refunds.

We will contact you when your balance is due.

You can change the date of your activity for free as long as you get in touch 4 or more weeks before your event. Just contact us and we'll check availability for your new date.

If it's less than 4 weeks, but more than 2 weeks to your event then you can change the date (subject to our availability) but we will need to administer a £50 charge to help cover the cost associated with the change.

If it's less than 2 weeks to your event then any date changes will be treated as a cancellation and will unfortunately incur cancellation charges.

If you cancel with 6 or more weeks notice then we will issue you with a full refund.

If you cancel with less than 6 weeks, but with more than 4 weeks notice, we will issue you with a refund of your fee, minus 30%.

If you cancel with less than 4 weeks notice then a refund will not be possible.

In the unlikely event that we have to cancel your event, we will issue you with a full refund.

 

Questions about the weather and when activities may be cancelled

Our activities will go ahead in all weathers, unless we decide that it's unsafe. Please make sure you bring clothing to keep yourselves dry and warm. You'll be given a kit list when you book.

Occasionally, after prolonged heavy rain, water levels in the rivers can be too high to safely run gorge scrambling or canyoning activities.

We usually have an idea that this is going to happen about 12 hours before your activity, but sometimes we won't know until the last minute - we try and leave the decision as late as possible as often the weather isn't as bad as it is forecast.

It's really important to keep an eye on your phone so that you pick up any last minute changes or important messages about your activity, especially the day before and on the morning of your event.

If an activity can't go ahead due to high water levels then we will offer you a replacement activity. If you don't want to do the replacement then we will try to reschedule with you, subject to our availability. If this isn't possible then we'll issue you with a credit note, with no expiry date, for you to rebook ASAP.

This credit note can be exchanged for a Gift Voucher if you want to give it to friends to use instead.

 

Other questions

You will be sent a full kit list when you book, however you can also find this information by going to the page for the activity that you are interested in and scrolling down to the bottom.

There is no maximum or minimum weight limit. Our wetsuits go from size Junior 8 to adult XXL and you can view a size chart for them by clicking here. Our harnesses have a maximum waist size of 125cm.

The minimum ages for our activities are:

  • Abseiling, rock climbing, rock scrambling - 8
  • Gorge scrambling - 8 (apart from Church Beck which is age 12)
  • Canyoning (Church Beck and the Extreme trip) - 18
  • Canyoning (Esk Gorge) - 16
  • Lakeland Legend Challenge - 16

There is no maximum age.

This is a really hard question to answer as every group is different and it really depends what you want from your session. Here are a few tips though:

  • The best gorge scramble for younger kids is Stickle Ghyll, Langdale
  • Canyoning is great for adults who want an adrenaline kick, but you need to be 'up for it'!
  • Activity combinations work well - a dry activity in the morning, then a wet activity in the afternoon
  • The Lakeland Legend Challenge works well for bigger groups, e.g. Stags and Hens

Yes - we take loads and we share them with you for free.

Most activities are not dog-friendly. There can be big drops and a few venues are in/near farmland where sheep are often grazing (local farmers have been known to shoot dogs that 'worry' sheep). If you have a well behaved, trusted dog then please get in touch and we can chat through whether we can make it work for you.

 

Adventure days