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Questions about booking, changes and cancellations

There's no real limit, as we just bring more instructors along. If you have a big group and can't find availability, just get in touch and we'll help you out.

If your event is less than 6 calendar weeks away then you will need to pay the full amount up front to book.

If the date of your activity is 6 or more weeks away then you only need to pay a 25% deposit. You can pay the full amount instead of a deposit if you'd prefer. You would still have exactly the same rights to cancellation and refunds.

We will contact you when your balance is due.

You can change the date of your activity without losing any money, as long as you get in touch 4 or more weeks before your event. Just contact us and we'll check availability for your new date.

If it's between 2 and 4 weeks to your event then we will do our best to help you, but we cannot guarantee to be able to accommodate you as it will depend on availability. If you need to cancel at this point, our cancellation terms will apply.

Any date change with less than 2 weeks notice is treated as a cancellation.

If you want to increase numbers, please give us as much notice as you can. We will do our best to accommodate you, but it will depend on what resources we have available on the date.

You can decrease numbers without any cost up to 4 calendar weeks from your event date. We will refund you any balance that you have paid for that person/persons, minus the value of their deposit (25% of their fee).

If you want to decrease numbers with less than 4 weeks, but more than 2 weeks notice, we will refund you the balance paid for that person/persons, minus 50%.

Decreases in numbers with less than 2 weeks notice will be treated as a cancellation of those places and their fees will unfortunately will not be refundable.

If you cancel with 4 or more weeks notice then we will issue you with a refund for any payments made above your deposit amount.

If you cancel with less than 4 weeks, but with more than 2 weeks notice, we will issue you with a refund of your fee, minus 50%.

If you cancel with less than 2 weeks notice then a refund will not be possible.

In the unlikely event that we have to cancel your event, we will issue you with a full refund.

 

Questions about the weather and when activities may be cancelled

Our activities will go ahead in all weathers, unless we decide that it's unsafe. Please make sure you bring clothing to keep yourselves dry and warm. You'll be given a kit list when you book.

Occasionally, after prolonged heavy rain, water levels in the rivers can be too high to safely run gorge scrambling or canyoning activities.

We usually have an idea that this is going to happen about 12 hours before your activity, but sometimes we won't know until the last minute - we try and leave the decision as late as possible as often the weather isn't as bad as it is forecast.

It's really important to keep an eye on your phone so that you pick up any last minute changes or important messages about your activity, especially the day before and on the morning of your event.

When water levels are too high in a particular ghyll or canyon we can often head elsewhere and still run your activity. Some of the 'less extreme' ghylls and canyons, come into their own in high water levels and can be a serious amount of fun!

If an activity can't go ahead due to high water levels then we will offer you a replacement activity. If you don't want to do the replacement then we will try to reschedule with you, subject to our availability. If this isn't possible then we'll refund you, or you can have a credit note (with no expiry) if you'd prefer this approach.

 

Other questions

You will be sent a full kit list when you book, however you can also find this information by going to the page for the activity that you are interested in and scrolling down to the bottom.

There is no weight limit but we do have a maximum waist and chest size, as our safety kit will not fit a person larger than this. These sizes follow.

Maximum waist size for water activities: 120cm
Maximum chest size for water activities: 150cm

Maximum waist size for dry activities: 150cm
Maximum chest size for dry activities: 152cm

We have wetsuit sizes that range from Junior 8 to Adult XXL. You can view these sizes here.

If you have any concerns, please contact us.

The minimum ages for our activities are:

  • Abseiling & rock climbing - 8
  • Rock scrambling - 12
  • Gorge scrambling - 8 (apart from Church Beck which is age 12)
  • Canyoning (Church Beck) - 18
  • Canyoning (the Extreme trip) - 16
  • Canyoning (Esk Gorge) - 18
  • Lakeland Legend Challenge - 16

There is no maximum age.

This is a really hard question to answer as every group is different and it really depends what you want from your session. Here are a few tips though:

  • The best gorge scramble for younger kids is Stickle Ghyll, Langdale
  • Canyoning is great for adults who want an adrenaline kick, but you need to be 'up for it'!
  • Activity combinations work well - a dry activity in the morning, then a wet activity in the afternoon
  • The Lakeland Legend Challenge works well for bigger groups, e.g. Stags and Hens

Also have a read of our short blog post on the most popular activities in the Lakes, here: https://www.lakedistrictactivities.co.uk/outdoor-activities-lake-district/

Yes - we take loads and we share them with you for free.

Most activities are not dog-friendly. There can be big drops and a few venues are in/near farmland where sheep are often grazing (local farmers have been known to shoot dogs that 'worry' sheep). If you have a well behaved, trusted dog then please get in touch and we can chat through whether we can make it work for you.

 

Vouchers can be bought for all of our courses and experiences for your friends & family to redeem at their leisure. Buy a voucher

Promo video Watch a preview of our activities, in 1 adrenaline- fuelled minute! Click here to watch

Want some free instruction? Head over to our new YouTube channel where we post regular videos. Click here to learn

EXCELLENT rating
Based on 163 reviews
It was very windy today. The team were great and had a plan B arranged for us which was brilliant (and safer!).
S K
S K
2024-04-06
Had a great experience Ghyll scrambling. Despite there being a rather large number of us (22 on a stag do) the guides were great throughout and clear experienced. Really enjoyed the experience and would book again.
Holly Maughan
Holly Maughan
2024-04-06
Really enjoyed the day, slight disruption with the weather but they gyll scrambling was excellent, guides were very helpful and kept everything entertaining
Scott Maughan
Scott Maughan
2024-04-06
Fantastic experience. Would wholeheartedly recommend. George is very encouraging and patient, a superb guide and teacher.
Cpt Randlelwa
Cpt Randlelwa
2024-04-04
What a brilliant experience !! We Loved every minute of it and can't recommend it enough. Thank you for the organisation and instruction throughout. Still buzzing :-)
Nick Duffield
Nick Duffield
2024-03-19
Had an excellent time canyoning with Si! Booked by my partner who is much more adventurous than me but we both had an amazing time. There was one jump I was too scared to do and Si made an adjustment allowing me to continue with the journey in a way I felt comfortable. If you're thinking about booking this but are scared to take the plunge, my advice is go for it!!
Megan Copley
Megan Copley
2023-10-30
We had brilliant fun doing the ghyll scrambling with Si this morning at Stickle Ghyll. We were really well kitted out so soon forgot about the damp, chilly morning and had a fantastic time with lots of laughs and challenges along the way. The kids are already planning for when they can do their next ghyll scrambling adventure!
Kate Towers
Kate Towers
2023-10-28
Really great experience with excellent leadership. Kids left wanting to come back again as soon as possible!
Sophie Hopkins
Sophie Hopkins
2023-10-19
My husband had an awesome afternoon Ghyll Scrambling in Coniston. Our son bought him a voucher for his birthday and I've never seen him grin so much when he came home wet and exhausted. I would highly recommend
Debbie Smith
Debbie Smith
2023-10-17
We had a wonderful morning Ghyll scrambling in Coniston led by Si. It was a great adventure with lots of laughs and Si was a great leader. Would definitely recommend and we'll definitely be back. Thank you!
Roast Designs
Roast Designs
2023-10-04

Association of Mountaineering Instructors   Tripadvisor Travellers Choice 2023   Cumbria Tourism