Practical information
What do I need to bring?
Each activity page includes a specific kit list.
In general, you’ll need suitable footwear, appropriate clothing for the conditions, and if you're booked on a water-based activity, a change of clothes for afterwards.
Is there a weight or size limit?
There is no weight limit, but our safety equipment has maximum sizing.
Details are provided on each activity page.
What about age limits?
Age limits vary depending on the activity.
Please check the individual activity page for details.
How fit do I need to be?
A reasonable level of fitness is required for most activities.
You don’t need prior experience unless stated, and activities are designed to be achievable for a wide range of abilities.
On the day
What time should we arrive?
Please arrive early to allow time to park before meeting your instructor at the advertised start time.
How do I contact my instructor?
Your instructor's details will be shared with you the evening before, by SMS text.
Booking, payments and group sizes
How do I book?
You can check availability and book directly through the “Book Now” section on each activity page.
If you have any questions or need help, just get in touch.
Do I pay a deposit or the full amount?
If your booking is more than 6 weeks away, a 25% deposit is required to secure your date.
If your activity is within 6 weeks, full payment is required at the time of booking.
The remaining balance is due 6 weeks before your activity.
I’ve got a big group – how many people can you accommodate?
We can accommodate large groups by increasing the number of instructors as needed.
For larger bookings, just get in touch and we’ll arrange the best option for your group.
What happens if I need to change my activity date?
Date changes are usually possible if requested more than 4 weeks before your activity, subject to availability.
Changes requested within 4 weeks are not normally possible and may be treated as a cancellation.
What happens if I need to change my group size?
You can increase numbers up to 7 days before your activity, subject to availability.
If you reduce numbers:
• More than 4 weeks before: we will recalculate the booking total and refund any amount paid above the revised total
• 2–4 weeks before: 50% of the fee for those spaces will be refunded
• Less than 2 weeks before: no refund
Deposits are non-refundable and continue to form part of the overall booking.
What happens if I need to cancel?
Deposits are non-refundable.
If you cancel your booking:
• More than 4 weeks before: refund of any balance paid
• 2–4 weeks before: 50% refund
• Less than 2 weeks: no refund
We recommend taking out suitable insurance to cover cancellations.
Where can I view your full Terms & Conditions?
You can view our full Terms & Conditions here.
Weather and conditions
What happens if the weather is bad?
Most activities can still run in typical Lake District weather.
If conditions require it, we may adjust the venue, route or format of the session to keep things safe and appropriate.
When would an activity not go ahead?
If conditions are unsafe (for example high water levels or severe weather), we may cancel or postpone the activity.
In this case, you will be offered:
• An alternative activity
• A new date
• Or a refund if no suitable option is available
Other/general
What activity do you recommend?
This depends on your group, experience and what you’re looking for.
If you’re unsure, just get in touch and we’ll point you in the right direction.
Will you take photos?
We take photos on most sessions and share them afterwards at no extra cost.
Can I bring my dog?
Dogs are not able to join activities.
Vouchers can be bought for all of our courses and experiences for your friends & family to redeem at their leisure. Buy a voucher
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